Parks Canada Dispatcher

Parks Canada
Jasper, AB
$27.22–$29.57 an hour

Job details

$27.22–$29.57 an hour
Shift & schedule
Weekends as needed
Full job description
Parks Canada
Jasper National Park of Canada (Alberta)
$27.22 to $29.57 per hour (currently under review)
Experience Canada by joining the Parks Canada Agency! Parks Canada Web site

Closing date: 4 October 2023 - 23:59, Pacific Time

Who can apply: All persons who have legal status to work in Canada. Please indicate in your application the reason for which you are entitled to work in Canada: Canadian citizenship, permanent resident status or work permit.
Apply online

Important messages
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We will only accept on-line applications received via the site.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line.

Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
Applicants can verify the status of their applications, at any time.
Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.
Parks Canada is seeking motivated individuals who enjoy the challenges of a fast paced work environment. The dispatch coverage area includes Jasper as well as more than 40 other national parks and historic sites across the country. We are looking for individuals with the ability to work calmly and effectively under the pressures of competing work demands, to deal with emergencies and to work shifts including nights, holidays and weekends. Dispatching requires a high degree of precision and accuracy to record and relay information to and from a variety of sources.

Given the nature and scope of this work, strong oral and written communication in English is essential for all positions and additionally strong oral and written communication in French is needed for bilingual positions. For emergency radiotelephone communication, the ability to speak in a calm, clear, regular and understandable manner is imperative.

Work environment
Jasper Dispatch is a 911 emergency call centre for Jasper national park. Known as the ‘first’ first responders, emergency dispatchers are the crucial communications link between our visitors and the professionals who keep people safe and protect the animals and environment for future generations.

After intensive training, your job will be to gather critical information about emergencies, then relay it to the personnel you will dispatch to the scene. You will be expected to follow established procedures and protocols to get the right people, to the right place, at the right time. You will also play a key role in ensuring occupational health and safety for park wardens, mountain rescue specialists, wildlife officers, highway equipment operators, researchers, and other Parks Canada team members. Additionally, you will help our guests by directing their queries, questions, and comments to the appropriate experts.

Intent of the process
This process will be used to create a list of qualified candidates to staff similar positions with various tenures (temporary, full-time, part-time) in same or other parts of the country.
Positions to be filled: Number to be determined

Information you must provide
Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of secondary school or an acceptable combination of education, training, and experience.
Degree equivalency


Working effectively alone and within a team;
Adhering strictly to protocols, procedure, and policies;
Dealing with the public and providing accurate advice and information;
Working with computers and various software;
General administrative tasks, such as updating and maintaining operational manuals, communication logs, databases, and reports.
If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)
Emergency Medical, Fire and/or Police Dispatch Certification.
Previous radio operator, emergency services, or public safety answering service experience.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
English essential and/or Bilingual - Imperative (-B/-B) position

Information on language requirements


Knowledge of visitor safety, wildlife conflict, law enforcement, and other emergency procedures;
Knowledge of Jasper national park geography.

Adaptability – Adapting to work effectively in dynamic situations, and with diverse individuals and groups. To work calmly and effectively in a fast paced, protocol-based work environment;
Analytical Thinking – Analyzing and synthesizing information, to understand issues, identify options and to efficiently and accurately record information, prepare logs, records and reports using word processing and spreadsheet software;
Client Focus – Providing service excellence to internal and/or external clients information in high-stress situations;
Initiative – Dealing with situations and issues proactively and persistently while managing competing demands;
Communicates effectively orally;
Communicates effectively in writing.

Exercises sound judgment;
Strives for excellence;
Makes things happen;
Takes responsibility;
Teamwork – Working collaboratively with others in a team environment.
Conditions of employment
- Secret security clearance - This position requires a Secret security level. You are required to obtain and maintain this security level throughout this employment at Parks Canada Agency.


You must be willing to work overtime.
You will be required to work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays as scheduled by your delegated manager.
You are required to undergo and meet requirements for a pre-placement and periodic health evaluation as outlined in Parks Canada Occupational Health Monitoring Program.
You may be required to wear a uniform while performing your duties. In this case, Parks Canada will provide you with the uniforms you require in accordance with the Parks Canada Uniform Policy.
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For tips to navigate the application process step by step, refer to the following site:

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their application.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Tips for applicants:
Please provide complete and thorough details of your education and experience.
Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.
Failure to provide sufficient information may result in your application being screened out of the competition.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.
We thank all those who apply. Only those selected for further consideration will be contacted.

Popular in Jasper National Park

Considering Working in Jasper, Alberta?

Jasper is a popular tourist destination, and has employment opportunities in the tourism and hospitality sectors. Jobs related to outdoor activities, accommodation, and services catering to visitors are commonly available. Additionally, there may be opportunities in retail, healthcare, and other support services.

If you're interested in working in Jasper, it is essential to consider the local job market and explore opportunities that align with your skills and interests. Here are some steps you can take to find work in Jasper:

Understanding the Local Job Market and Working in Jasper, Alberta

Understand the industries that thrive in Jasper National Park; Tourism, hospitality, outdoor recreation, and service-related job sectors are often significant in places like Jasper. Laern about working in the area and learn about the businesses, accommodations, and lifestyle choices that match Jasper employment.

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Jasper Alberta's Employment Accommodations

Jasper National Park is a stunning and popular national park located in the Canadian Rockies in Alberta, Canada.

Living in Jasper allows residents to enjoy the natural beauty of the park, with easy access to outdoor activities such as hiking, wildlife viewing, and skiing. It is essential to note that living and working in a national park area has unique considerations, including limited development accommodations to preserve the natural environment.

If you are considering employment and living in Jasper National Park, you may want to explore the housing options in Jasper itself or nearby towns like Hinton, which is located just outside the park boundary. Keep in mind that housing availability and costs can vary, so it's advisable to research and plan accordingly. Additionally, employment opportunities may be tied to tourism, hospitality, or other industries related to the Park and its visitors.